User Feedback
Your feedback is very important to us! Whether it's about user experience, feature suggestions, or bug reports, we want to hear from you to continuously improve AutoDub's service quality.
Feedback Types
Feature Suggestions
Suggest new features or improvements to existing ones, helping us develop features that better meet user needs.
Bug Reports
Encountered technical issues, errors, or abnormal situations? Please describe the problem in detail, and we'll fix it as soon as possible.
User Experience
Share your usage experience and tell us what we're doing well and what needs improvement.
Compatibility Issues
Encountered compatibility issues on specific browsers or websites? Please let us know the details.
How to Submit Feedback
Method 1: Send Email
This is the most direct feedback method, and we will reply to your email promptly.
📧 Send email to:
[email protected]Email Template
To help us better understand and process your feedback, we suggest including the following information in your email:
Subject: [Feedback Type] Brief Description Detailed Description: - Specific description of the issue/suggestion - Reproduction steps (if applicable) - Expected behavior/result - What actually happened Usage Environment: - Browser type and version: (e.g., Chrome 108.0.0.0) - Operating system: (e.g., Windows 11, macOS 13.1) - AutoDub version: (check in extension management page) - Video URL: (if involving specific video) Other Information: - Screenshots or recordings (if any) - Error messages (if any) - Any other relevant information
Response Time
- Urgent issues: Usually reply within 24 hours
- General issues: Usually reply within 2-3 business days
- Feature suggestions: Will be considered in product planning and reflected in future versions
Quick Solutions for Common Issues
Before submitting feedback, you can first check our user guide, which contains solutions to common problems.
💡 Tip: Providing detailed information helps us understand and solve problems faster. Including screenshots, error messages, and reproduction steps will greatly improve problem-solving efficiency.
Thank you for using AutoDub! Every piece of your feedback is our driving force to move forward.